Customer Support Representative @ Jdm Consultancy

Job Description

Join as a Customer Support Representative! Are you ready to be the voice of exceptional customer service We're looking for dedicated individuals to join us as Customer Support Representatives. If you're passionate about client interactions, problem-solving, and providing top-notch service, this opportunity is for you! Role: Customer Support Representative Salary: No bars for the right candidate Responsibilities Client Handling: Interact with clients and customers, delivering an outstanding service experience. Understand their needs, offer solutions, and ensure their satisfaction. Blended Process: Engage in both voice and chat processes, providing multi-channel support. Respond promptly and effectively to customer inquiries through various communication channels. Customer Support: Address customer queries, concerns, and requests with empathy and expertise. Provide accurate information and efficient resolutions to create a positive customer experience. . Banking Process: Handle tasks related to banking services, ensuring accurate and helpful solutions. Assist customers with their banking inquiries, transactions, and account-related concerns. Location Flexibility: PAN India opportunity to work from your preferred location. Enjoy the convenience of remote work while contributing to our team's success. Education: Welcome both graduates and undergraduates to apply and contribute to our team. Your dedication and enthusiasm matter more than your degree. Additional Responsibilities Email Support: Respond to customer emails with clarity and professionalism, addressing their queries and providing necessary assistance. Data Management: Maintain accurate and organized customer records, ensuring smooth communication and efficient issue resolution. Continuous Learning: Stay updated with product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers. Outbound/Inbound Calls: Proactively reach out to customers for feedback, updates, and personalized assistance, reinforcing a strong customer relationship. Feedback Compilation: Gather and compile customer feedback, insights, and suggestions to contribute to the improvement of our products and services. Join to creating positive customer experiences that make a difference! #CustomerSupport #ClientEngagement #ExceptionalService Ready to embark on a journey of customer excellence Apply now and be a part of a growing team! Skills: comunication,english commmunication skils,client handling,convencing skills,data management,outbound call,inbound calls,email blasts,customer support,customer service,customer service processes

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   communication client handling data management inbound calls customer support customer service english communication skills convincing skills outbound call email blasts customer service processes