Configuration Database & CI Management IT @ DC Consultants

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Management Level :12 Work Experience :Min 0-2 years Work location :Bengaluru Job Requirements : Role: IT Service Management Representative Project Role Description: Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client. satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have Skills:[object Object] Good to Have Skills: [object Object] Job Requirements: "",// field Key Responsibilities: 1. Handling service tickets in SNOW and SAT2. Interaction with user via call or Email on the Asset operations3. Preparing reports on Asset management4. Support any project initiatives on assignment5. Ensuring adherence to process guidelines Technical Experience: Good email etiquetteBasic excel knowledgeBasic presentation skillsBasic skill on incident management for handling service tickets Professional Attributes:Fresher with good in communication and soft skills Educational Qualification:Any Graduate Additional Info: Retagging of existing resources from Shared to dedicated

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Configuration Database & CI Management IT

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Keyskills:   IT Service Management SNOW SAT Asset Management Incident Management Communication Skills Soft Skills Infrastructure Service Management