Customer Support Representative @ United Career

Job Description

ID : MRMEDJD0002 Customer Support Representative Location: T Nagar, Chennai Work Experience: 0 to 3 years Languages: English and Hindi mandatory. Tamil optional Timings: 12pm - 9pm About MrMed MrMed is Indias largest online pharmacy for super specialty medicines with a vision of creating a patient centric, technology enabled business. MrMed goes beyond the call of a pharma marketplace by providing patient centric services that help in procurement of medicines and adherence of patient assistance programs. At MrMed you will be working with business leaders with decades of experience in the pharmaceutical industry as well as professionals with top-tier consulting and engineering backgrounds. Work you will do MrMed is looking for a Support Executive to assist our customers with postorder support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and. services. Your work will entail the following Single point of contact for order tracking, communication with logistics partners and post sales support to customers Resolving post dispatch issues of customers - eg delivery status, order tracking, cancellations and refunds Answering phone calls and making follow-up outbound calls Developing and sustaining solid relationships with customers to encourage repeat purchases Escalating issues to team leads and persistent issues directly to senior management Desired Profile/ Qualifications Bachelors degree in any field. Excellent communication skills in English and Hindi 0-3 years experience in customer support Basic excel skills - basic formulae and VLookup Should possess a temperament for handling customers with care Ability to work independently and with others Extremely organized with strong time-management skills Immediate Joiner or maximum 30 days of Notice Period How Youll Grow We want you to develop naturally, by ensuring your strengths are complimented with challenging work experiences that help you develop into future leaders. Our goal is to accelerate your career by providing a dynamic and ownership driven culture. We see tremendous potential in exponential growth and as the first few employees of the company, your growth will be tightly aligned to achieving business targets. Mr. Meds Culture The working culture at MrMed is positive, dynamic, target oriented and aimed at getting the best out of our professionals. We allow the individuals to display their uniqueness by offering flexibility in their working style to make daily works done. Our culture is amalgam of start-up and an established pharmaceutical player, giving our professionals a unique experience to thrive in todays dynamic work scenario. Send us your resume at hidden_email

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   English Hindi communication skills customer support VLookup excel skills