Senior Analyst/Analyst - Learning Operations @ Sharda It Services

Job Description

Summary Position Summary Role: Learning Operations Specialist Level: Sr. Analyst Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe. At Deloitte, youll gain exposure to a variety of industries and business models, helping your career growth and professional development. The Deloitte Encore Program is specifically designed to enable seasoned professionals who have left the workforce for one to three years to return to work. This paid 16-week program offers an opportunity to enhance your skills while providing you a role in a client service environment. A network of Deloitte professionals will provide you with relevant training and will mentor your professional growth while you gain hands-on experience. You. may also have the opportunity to join the team upon successful completion of the program Work youll do Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions Ensure all tasks are done in a timely manner with Accuracy and Completeness Delegate the work, track the work, manage the resources with regards to coping with the workload Perform the quality checks on the tasks before they are submitted to the client Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice Support the AM with SLA management Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required Ownership and accountability towards process and assigned task Time Management - Effective utilization of working hours with proper prioritization of work Contribution and Involvement in Firm/Team initiatives Continues collaboration effort towards common business goal Act as a mentor / process trainer / subject matter expert Be the first point of escalation for any client issues / concerns Support the AM with metric reporting and dashboard preparing The team At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly. Qualifications Any Graduate/MBA/Post-Graduate 4-6 years of relevant experience in a Learning/Backend Operations environment Skills Required: Must have excellent verbal and written communication skills Should have knowledge of email etiquette Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering Should have ability to team with others Should be able to prioritize time and tasks Must have experience Managing small teams Preferred: Should have basic knowledge of creating MS PowerPoint presentations Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage Should have experience of handling cases/tickets Should have ability to interact well with internal clients and understand their requirements Experience working with US stakeholders #Encore Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloittes purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 168689

Employement Category:

Employement Type: Full time
Industry: Management Consulting / Strategy
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Senior Analyst/Analyst - Learning Operations

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Keyskills:   email etiquette excel teamwork time management MS PowerPoint interpersonal skills verbal written communication managing small teams Virtual platforms handling casestickets