Urgent Hiring For International Customer @ Intouch

Job Description

Greetings From 24-7 Intouch!!

About 24-7 Intouch:

 

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.

 

We are hiring for International Technical Chat Process & Voice Process Immediate Joiners are preferred ( Customer support)

 

About the Job:

 

We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

 

As a Customer Service Associate, You Will

 

• Troubleshoot customers issues via Chat, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
• Troubleshoot network and connection issues.
• Manage customer expectations regarding estimated response times.
• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.

 

As a Customer Service Associate , You Have

 

• A minimum of 6 Months of experience of Technical Support with international Clients
• A post-secondary degree in any major Institute
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule Must be okay to work nights

 

Benefits of working as a Customer Service Associate:

 

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Transport while working on-site Medical Insurance
• PF and ESI / Health Insurance
• 2 way transportation both pick up & drop
• Incentive plans based on performance
• 5 working days with 2 week offs

 

Preferred Skills/Abilities/Exposure:

 

• Graduate/Post Graduate/UG is Also Fine
• Should possess effective and excellent communication skills (Verbal & Written)
• Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
• 100% Work from Office

 

Work Location: Hyderabad

Note - Candidates who already gave an interview in the last 60 Days are not Eligible.

 

Interested candidates can share there Resumes to - 
Name - Khatija HR
Phone - 9394887***
Email - kh**********m@in******x.com

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Hiring For International Customer

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Keyskills:   customer support international voice process customer service verbal communication international call center customer care written communication english excellent