Processing Specialist - Navi
- Fiserv
- 2 - 7 years
- Multi-City, India
- 1 month ago
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- Thane,Maharashtra, Navi Mumbai,Maharashtra, Mumbai (All Areas)
Job Description
Job Posting Title: Customer Service Administration Sr Associate I
Location: Thane
Minimum qualification Graduate
Willing to work in Night shifts (6.30 PM to 3.30 AM)
What does a successful Processing Specialist do at FISERV ?
You will be working as part of a team who would be responsible for resolving complaints in accordance with the agreed policies and legislative regulations by responding in writing and act as a referral point when complaints are escalated from various internal and external departments. Requires strong customer service expertise, communication and decision-making skills.
What will you do:
- Investigating and resolving customer complaints within agreed timescales conforming to the standards and following the departmental procedures.
- Correct interpretation of customer complaints to take a pro-active and logical approach following guidelines to handle complaints.
- Responding to customer complaints within set SLAs, in line with the mandated regulatory requirements set.
- Ensuring all actions taken on account of the likelihood of operational risk occurring and addressing any areas of concern in conjunction with line management and/or the appropriate department.
- Attention to detail and judgement to make situation-based decisions with thinking strategically.
- Considering the implications of decisions, taking responsibility, and following through.
What will you need to know:
- Experience / exposure working with global clients.
- Past working experience in a relevant role, i.e., customer services, BPO, Bank, Credit Card.
- Ability to adapt to change, communicating respectfully and empathetically with complainants.
- Experience of using relevant software packages, i.e., Microsoft Word, Excel etc.
- Ability to understand customers' needs and delivering excellent customer service.
- Good communication skill with experience of adapting style and approach, with a typing speed of around 30 WPM
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.
What would be great to have:
- Relevant product knowledge including knowledge of Credit Card systems.
- Past working experience on relevant systems, i.e., Browser etc., Green Screens
- Experience of working on complaints/escalations and/or experience of working in a problem-solving customer service role
- Minimum qualification Graduate
- Willing to work in Night shifts (6.30 PM to 3.30 AM)
Job Classification
Industry: FinTech / PaymentsFunctional Area: FinTech / Payments
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: FiservLocation(s): Multi-City, India
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