Enterprise Solutions Manager - Pune - SunGard
- SunGard
- 10 - 12 years
- Pune
- 1 month ago
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Job Description
- You will direct the design, implementation, and lifecycle management of 11:11 Systems solutions.
- As a trusted advisor, you will provide strategic business and technology support/counsel to your customer across both their production and recovery environments.
- As ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action.
Responsibilities
- Document and understand the customer s current, future / desired state, business goals and challenges, capabilities, and IT investments.
- Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices
- Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value
- Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management)
- Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer
- Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, run books and procedures, overall solution architecture document, recovery strategies / plans and contract changes
- Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
- Manage service / relationship risk areas and takes steps to mitigate.
- Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer.
- Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables.
- Identify sales opportunities and collaborate with Account Executives to grow revenue.
- Process customer self-service sales requests when needed.
- Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management.
- Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer.
Requirements
- Bachelors degree in Computer Science, Engineering, or a related field
- 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments.
- Technology certifications preferred, such as ZCP, VMCE, MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc.
- At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
- Functional knowledge and experience supporting the following:
- Zerto disaster recovery solutions
- Veeam backup and recovery solutions
- Virtualization; including VMWare & Hyper-Vs
- Networking; including SDN, VMWare NSX, routing and switching, security, and firewalls
- Storage & backup services/administration
- Database; Understanding of data models and data flows in complex multitier database and application environments
- Windows & Linux OS administration
- BCP & DR scenarios/solutions
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Infrastructure Services
Role: Network Manager
Employement Type: Full time
Contact Details:
Company: SunGardLocation(s): Pune
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Keyskills: VMware Ccie Linux Networking Disaster recovery Problem management Windows MCSE Virtualization RHCE
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