Desktop Engineer
- Harmukh hr services
- 1 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
We are hiring for Desktop Engineer.
Location - Gurgaon
CTC - 180000 to 240000.
Exp - 1 - 4yrs
Job Responsibilities:
- Knowledge about Citrix.
- Experience in handling helpdesk, ticketing tools (Like, Remedy , servicenow)
- Install, support and troubleshoot office 365.
- Well versed with Excel, word.
- Worked on domain environment.
- Good in interactions with international suppliers/clients (English is must)
- Install, upgrade, support and troubleshoot Windows XP, 7, 8, 10 and Microsoft Office 2007, 2010, 2013, 2016 and any other authorized desktop applications.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on computers, laptops, printers
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents.
- Maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to
- personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer will escalate the issue/problem to proper tier 3 support team member.
- Develop trends by monitoring and analyzing incoming calls, problems and support requests.
EXPERIENCE/KNOWLEDGE & SKILLS
- Excellent technical knowledge of pcs and desktop hardware.
- Ability to operate tools, components and peripheral accessories.
- Microsoft Desktop Support Technician an advantage.
- Software and Hardware Troubleshooting.
- Windows XP, 7,8,10 working experience
- Microsoft Office 2007,2010, 2013, 2016 support
- TCP/IP
- Working knowledge of remote control tools.
- Knowledge of all software applications used within the organization
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
- Planning and organizing skills
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
- Able to operate within customer standard operating procedures.
Interested candidates can contact on the below mentioned details:
Sujata
in*o@ha****h.in
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Client Server
Functional Area: Not Applicable
Role/Responsibilies: Desktop Engineer
Contact Details:
Company: Harmukh hr servicesLocation(s): Noida, Gurugram
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₹ 1.0 - 2.5 Lakh/Yr
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