Lead-Service Quality @ Capital First

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Lead-Service Quality

Capital First
5 to 7 Yrs
Mumbai
5 years ago
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Job Description

* Job Requirement The role entails maintaining high quality service standards at bank and branch premises. The role bearer would also be responsible to ensure service standards in employee behaviour, etiquettes and implementation of code of conduct. This role closely collaborates with Retail Managers and ESG to ensure service standards maintaining hygiene factors for customer satisfaction. Roles & Responsibilities: Understanding customer needs and requirements to develop effective quality control processes - Devising and reviewing specifications for products or processes - Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance - Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions. - Collaborate with internal stakeholders to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes - Track latest advances in customer satisfaction analysis, *5-7 years of Experience
MBA- Any Stream

Employement Category:

Employement Type: Full time
Industry: NBFC ( Non Banking Financial Services )
Role Category: Quality (QA-QC)
Functional Area: Not Applicable
Role/Responsibilies: Lead-Service Quality

Contact Details:

Company: Capital First
Location(s): Mumbai

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Capital First

A New look, a New beginning! We are pleased to announce the completion of the merger of IDFC Bank and Capital First, officially combined to form a new enterprise which will be called IDFC First Bank. The merger is a milestone in the history of the two institutions and marks the beginning of...

Lead-Service Quality @ Capital First

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