Customer Support Representative
- Motto Hr Consulting
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, tele sales, credit and collections and/or remote technical support for clients.
Essential Duties & Responsibilities:
Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice-based services.
Verifies and updates customer information, responds to queries and resolves issues.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
Responsible for understanding and complying with all policies, procedures, and regulations
Qualifications & Requirements:
Education:
High School Diploma required. Bachelors Degree or if undergraduate, with relevant work experience preferred.
Work Experience:
Previous customer service and/or call center experience preferred.
Knowledge, Skills, Abilities & Other Characteristics:
Ability to maintain the highest level of confidentiality.
Observe professionalism and integrity in handling calls.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative
Contact Details:
Company: Motto Hr ConsultingLocation(s): Bengaluru
Motto Hr Consulting
\\r\\nAbout the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of Ass...
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