Applied on:
26/10/2022
Email:
swapna.24...@...
Designation:
Quality Assurance Analyst
Qualification:
BCA - Computers
Score:
73%
Experience:
6 - 7 Yrs
Current Salary:
Rs 6 - 7 LPA
Skills:
call audit, feedback, six sigma
Resume headline:
Overall 6 Years experience in E-commerce, Fintech and HR Backend
3+ years of experience as Quality Specialist – Quality Assurance & Process Excellence
LSSGB Certified, worked on various performance improvement projects
Candidate message:
Currently working as a “Quality Assurance Analyst” for the customer support department.
Roles & Responsibilities
● Monitoring/Audits: Monitoring calls Post- Sales and Pre-Sales transactions for the
aligned team members
● Feedback & Coaching: One on One feedback to the agents based on areas of
opportunities and fix the gaps identified
● Bottom Quartile Management: Focused audits performed with specific action plan
(as per guidelines) including daily feedback during the review period