Team Lead at XL Dynamics India Pvt Ltd. @ Learning Planner

Job Description

• Position: Team Lead
• Job Shift: Night
• Experience: Minimum 7 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai
• Salary Range: Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.

• To ensure that the team members are proactively handling chat adhering to TAT

• Helping to direct issues to the team with the right skills.

• Managing the day-to-day activities of the team.

• Delegating tasks to team members.

• Empowering team members with skills to improve their confidence, and communication skills.

• Creating a pleasant working environment that inspires the team.

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.

• Excellent written and verbal communication skills.

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Keyskills:   customer service web chat team management team leading chat chat process team handling online support